ZX – HELPDESK: We outsource the complete management of the Helpdesk and “in site” support for our clients, providing a continuous and integral technical support service.
The management of these service, allows our client to focus on their core business instead of worrying about the administration of the technical support activities, whether it’s from distance or in their own facilities.
We provide 3 levels of the Helpdesk operations:
1. First level: remote technical support for incidents that can be solved from distance.
2. Second level: “in site” technical support, for issues that require a presential help.
3. Third level: When the incident requires a deeper understanding of the topic.